Your obligations
“We”, “us” and “our” in this document means legal.taxi a brand name of Chiltern Law Limited.
Legalvision is a product name and comprises 3 levels of membership: Essential, Essential + and Professional.
You agree to be bound by the following Terms, Conditions and Exclusion
- Notify us within 7 days of any incident where you reasonably believe you might need our assistance. This allows us time to advise on next steps and be within the time limits permitted by your regulator.
- Keep us informed of any change of address, telephone numbers or email.
- Disclose all penalty points to us before joining.
- Disclose any court hearings, tribunal hearings, police station attendances and TfL hearings within the last 5 years.
- Declare any pending prosecutions, this will also include where you have received a Notice of Intended Prosecution. Such pending prosecutions or current prosecutions at the point of taking out cover are not included in your cover. We only cover new prosecutions following your subscription to Legalvision.
- Declare all licensing issues before joining.
- Declare any pending or current licensing issues. Such pending licensing issues or current licensing issues at the point of taking out cover are not included in your cover. We only cover new licensing issues following your subscription to Legalvision.
- Pay your monthly direct debit to be covered for legal advice and representation under the product Legalvision.
- You agree that the legal cover chosen best suits your needs and provides you with the appropriate level of financial cover.
- We reserve the right to cancel or refuse cover if you have (i) failed to provide accurate information and / or failed to disclose important information such as previous court hearings or disciplinary proceedings (ii) failed to pay your direct debit for whatever reason and (iii) extensive previous record of court hearing, police station attendances, other tribunals and TfL hearings.
- You agree that annual legal protection cannot exceed £10,000 with Essential membership, £20,000 with Essential + and £30,000 with Professional membership per annum.
- You agree to be provided with advice and assistance, including representation (if required and covered) in the following frequency: 2 times per year under the Essential membership, 3 times per year under Essential + membership and 4 times per year with Professional membership.
- At all times provide your legal representative with complete, accurate and truthful instructions of all the circumstances pertaining to your legal problem.
- Follow the advice of, and co-operate fully with, the legal representative at all times during your case. This will include attending court as directed and any appointments.
- Not withdraw from your case without notifying us and providing your reasons.
- Get our written agreement before defending your claim or appealing a decision or communicating with your regulator directly.
- Provide us with 30 days notice if you wish to terminate this agreement. Legal representation will cease when the cover expires after 30 days from the date of your notice. This also includes cover for existing claims. Such notice to be given in writing and emailed or posted.
- Notify us if you are not happy with service levels provided at legal.taxi. If for whatever reason you feel that our level of service is not satisfactory you should make it known to us in the first instance. If you remain dissatisfied following our meeting you have the right to refer the matter to the Legal Ombudsman either by email enquiries@legalombudsman.org.uk, by phone 0300 555 033.
- If a reasonable prospect of success no longer exists for your legal case, we will provide you with written reasons for that decision.
- You also accept that we will appoint a barrister (if required) to represent you and they are included under “legal representative” for the purposes of this agreement.
- You agree to provide us with your authority to act on your behalf in the absence of instructions and only in exceptional circumstances. Obviously, we have an overriding interest to act in your best interest when making such a decision. You agree that we cannot be held liable for any loss or damage as a result of a failure by you to provide instructions.
- You agree that if you have legal cover with your trade organisation, this will be your primary legal provider. legal.taxi will be your secondary provider for second opinions (if required).
Our Obligations
“We”, “us” and “our” in this document means legal.taxi a brand name of Chiltern Law Limited.
Legalvision is a product name and comprises the following 3 levels of membership: Essential, Essential + and Professional.
We agree to be bound by the following Terms, Conditions and Exclusions:
- We will provide you with robust advice and assistance once we accept your legal case and notify all parties that we are now acting on your behalf.
- We will provide you with regular updates regarding your case and then advise on next steps.
- Follow your instructions and provide you with the best possible advice on those instructions.
- We endeavour to give all our clients personal attention and Darren Rogers will have overall control and supervision of all files. On some occasions he will have to rely on a colleague to deal with your case and hearings. Darren Rogers will deal with all of the case management and preparation and will be your single point of contact and person responsible for your case.
- Not withdraw from your case without notifying you and providing our reasons. By way of example, a conflict of interest may arise making it professionally impossible to continue to act.
- We reserve the right to cancel or refuse cover if you have (i) failed to provide accurate information and / or failed to disclose important information such as previous court hearings or disciplinary proceedings (ii) failed to pay your direct debit for whatever reason and (iii) an extensive previous record of court hearings, police station attendances and / or other tribunals and TfL hearings.
- Provide you with 30 days notice if we wish to terminate this agreement. Legal representation will cease when the cover expires after 30 days from the date of your notice. This also includes cover for existing claims. Such notice to be given in writing and emailed or posted.
- We will appoint a barrister (if required) in your name and on your behalf and ask for his or her opinion whether a reasonable prospect of success exists.
- If a reasonable prospect of success no longer exists for your legal case, we will provide you with written reasons for that decision.
- We agree to provide you with advice and assistance, including representation (if required and covered) in the following frequency: 2 times per year under the Essential memberships, 3 times per year under Essential + membership and 4 times per year with Professional membership.
- We will maintain professional indemnity insurance. Chiltern Law has mandatory professional indemnity insurance with Great Lakes Insurance SE underwritten by Pelican, with an indemnity of £3million. The policy number can be provided on request. We are regulated and authorised by the Solicitors Regulation Authority (number: 628672) and are registered for VAT with HMRC (VAT no 238 2912 01). We are registered with Companies House (Company number 10046040).
- Your membership is processed by Chargebee and the subscription money is then processed by Stripe, a payment platform authorised by the Financial Conduct Authority as an electronic money institution.